We want you to have the best possible shopping experience with us here at Eleven Point Merchants! We do know things happen and items need to be sent back sometimes. Because of this, we will do our best to help if you are not completely satisfied with your order.
We ask that you please look over your order as soon as you get it to make sure everything is to your satisfaction. If you received a damaged item, we ask that you notify us within 72 hours of delivery.
Please see our requirements and procedures below:
• Refunds- Refunds are available to original form of payment on non-final sale items when post marked within 14 days of being delivered. You are responsible for return label. Refunds will be issued once items are received back and inspected.
• Store Credits- Eligible on non-final sale items when postmarked within 14 days of being delivered. We will be happy to cover the shipping cost for the return label if you chose store credit! Store credits will be sent to the email associated with the order that was provided at checkout. We highly recommend checking your spam folder if you do not see your store credit in your inbox.
Please email us at elevenpointmerchants@gmail.com to start the return process!
• Size Exchanges- Once your return is received, we will process and ship your size exchange with no additional cost! **Please note: Your size is not held until the exchange process is complete. If the size you requested is unavailable, you will receive a store credit for the amount of the purchase sent to the email provided at checkout.
Please email us at elevenpointmerchants@gmail.com to start the exchange process!
• Sale Items- All sale items are FINAL SALE. They are not eligible for store credits, or size exchanges. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs. .
The Following Items DO NOT Qualify For a Return of Any Kind:
- Single sale items
- Jewelry
- Sunglasses
- Hair accessories
- Hats
- Candles
- Room Sprays
- Wax Melts
We are new to online and are learning everyday! Please email us at elevenpointmerchants@gmail.com with any questions!